Terms and Conditions


All lace wigs are processed within 24 hours of receipt of your payment. Therefore any changes to your full lace wig MUST BE received no later than 24 hours from the time you placed your order. Any lace wig order amendments after this time will be subject to a fee equal to half the cost (deposit) to cover the cost of wasted materials.


Custom made full lace wigs and lace front wigs go in to production shortly after you place an order with us.If you wish to cancel or change anything in your lace wig order this must be done within 24 hours. As all Custom made full lace wigs and lace front wigs are made to your specific measurements and customisation it may be difficult to get another customer to purchase you custom made lace wig or lace front wig. Therefore all lace wig orders that are cancelled or changed after 24 hours will be charged a 50% cancellation fee which will be deducted from your deposit. This cancellation fee will not be waived under any circumstances.

Please note custom made units are non-refundable and non-exchangeable. 


If you receive your lace front wig or full lace wig and believe there is a problem with it, please notify us before you leave our hair studio. If received by post, please notify us within 24 hours of receiving your lace wig or front lace wig. Our consultant will determine whether the lace wig can be amended, revented, repaired or needs to be remade.


Please note pop up event tickets are non-refundable. 


Our mission at A-List Lace Hair is to provide you with full lace wigs that are made to a high standard of quality craftsmanship and only the best premium 100% virgin hair available. Quality and customer satisfaction is very important to us. We inspect all our lace wigs prior to supplying or fitting to ensure that they meet your specification and our high quality assurance standards. We realise that purchasing a full lace wig is an investment and want to ensure that your experience with A-List lace Hair is a pleasant one that you will be happy with.

Due to sanitary reasons we do not accept returns or give exchanges for full lace wigs that have been worn, styled, where the lace or hair has been cut or products have been applied to the unit such as glue or hair products etc. We offer refunds as long as the terms below are met, the full lace wig is still in its brand new condition and we have not fitted it.

1. Please do not return goods via FedEx, please use other shipping companies for example your local postal service, DHL, USPS and UPS.

2. The Return value should be £10 GBP or $15 USD in order to reduce the costs of taxes and import charges. The description of goods Should be ‘Returned Wig’.

2. Kindly include your full name and order number in the package.

3. Please return goods within 28 days of receipt.

4. Returns Address: A-List Lace Hair, 203a North End Road, West Kensington, London England W14 9NL


We do not accept returns on lace wigs and lace front wigs that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:

DO NOT alter the lace wigs in any way

DO NOT cut the lace

DO NOT tear the lace wig or rip the lace wig

DO NOT put glue on the lace wigs or adhesive on the lace wig

DO NOT put products on the lace wig

DO NOT put any chemicals on the lace wig

DO NOT dye the lace wig

DO NOT style or cut the hair of the lace wig

DO NOT perm the lace wig

DO NOT wash or condition the lace wig

DO NOT wear the lace wig

Be careful when applying or removing your full lace wig and always follow the care instructions that are given with your purchase. We will not be responsible for lace wigs that are ripped, torn or damaged by the customer, or any one else after purchase. Lace wig units that are ripped or torn by the customer are not subject to an exchange or refund.

You must read understand and agree to act accordingly to the above policy before purchasing a lace wig product.

We are pleased to offer this in addition your statutory rights.

Please note: 

Your refund should be processed within 14 working days of us receiving the unit.